The Data Center Operations Analyst II is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services. The Data Center Operations Analyst II utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.
Job Role/ Duties
- Monitor data center operations via a large array of tools to ensure maximum service availability
- Prompt and efficient triage and remediation of alerts and system notifications
- Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
- Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
- Partner with Change Management to ensure changes adhere to Change Management policies
- Partner with technical teams on change implementations
- Analyze system and service trends in support of Continual Process Improvement
- Develop and document operations center processes and procedures
- Mentor new team members
- Stay current on Experian platforms, products, and service offerings
- Bachelor's degree or minimum of 5 years related Command Center / Network Operations Center experience OR combination of the two.
- Proficient Tier 1 and 2 network troubleshooting technical skills discipline (CCNA / CCNP certification is an advantage)
- Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment.
- Familiar with some Network monitoring tools (ThousandEyes, Solarwinds, NNMI, etc)
- Experience with engaging and escalating with ISP's and network service providers.
- Ability to learn new technologies quickly.
- Working knowledge of Incident Management & High Priority Case Management
- Excellent Customer Service, client facing skills
- Candidate are required to work on 12 hours rotational shift
- Experience in working in globalized IT services environment
- Excellent English (oral and written) and good communication skills
Our uniqueness is that we truly value yours.
Experian Asia Pacific's culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We're an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice).
Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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