Data and Systems Monitoring Specialist (24/7 shifts)

GfK Global Service Center Media Measurement (GSC MM) is a global operations department located in Sofia. As a centralized operations Hub, GSC MM includes positions with various job profiles on support and professional career track, working closely with all local markets Operations as well as various global Technology and Product teams. The department services include data monitoring and operations, support for various systems and processing pipelines, and data analytics both for MM Integrated Solutions and MM Core Currency products.  

Focus of the Role

The Currency Operations Specialist is part of the GSC MM Currency Operations Team and works on TV/Radio Audience Measurement (TAM/RAM) data monitoring, reporting and delivery for multiple countries. The role is responsible for the first level data quality reporting and different systems monitoring, working in 24/7 shifts which include also on-call duty work. Currency Operations Specialist works in close cooperation with the local country operations teams and escalates issues to the global systems support (2nd level) and engineering (3rd level) teams.

Key Activities

• First level monitoring support for the media measurement data production, working in 24/7 shifts
• Daily monitoring of production procedures, e.g. correlation, matching, data processing stages, etc.
• Daily data quality checks (e.g. ratings per channel), data query and reporting
• Sound sampling servers (TV and Radio) operations and technical monitoring
• Support the engineers with the platform servers technical monitoring
• Work closely and act as Hub’s first line contact for the local country MM operations teams
• Develop expertise in the local media channels situation and their broadcast behavior
• Support ad-hoc reporting and extracting relevant data from the production database
• Work closely with Hub and global systems support and engineering teams
• Document data monitoring procedures, workflows and best practices
• Support optimizations of Hub monitoring and quality control processes
• Support ad-hoc reporting and data extraction from the production databases

Required skills and knowledge

• Experience with data and process monitoring, data quality management
• Very good data management skills (e.g. MS Excel)
• Good IT skills and general Windows/Linux administration knowledge
• Understanding of data query tools (e.g. SQL, SPSS, R)
• Solid written and verbal communication skills in English
• Sound knowledge in the field of web technologies
• Analytical skills and attention to details attitude
• Ability to convey technical information effectively
• Eager to gain more technical knowledge

Typical Education and Work Experience required

• Minimum of 1 year related work experience (data monitoring, process monitoring, data management)
• University degree or comparable education /experience

We offer

• Exciting work environment that brings people together
• Use one of the latest digital technologies
• Initial and ongoing trainings to support your development
• Opportunities for personal and professional growth
• Competitive remuneration and bonus scheme linked to individual performance and company results
• Flexible working hours and home office
• 3 additional non-working days annually
• Food vouchers
• MultiSport Card
• Health insurance
• Discount program with external vendors
• Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees
• Last but not least – GfK Sofia office is located close to the city centre and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion