Data and Integrations Consultant

Overview

AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.

We are seeking a dynamic and experienced Professional Leader for our Growth and Enterprise customer segments. This key leadership role will report to the VP, Professional Services and will be responsible for ensuring successful customer implementations, driving operational excellence, and fostering strong relationships across the organization.

Team Mission

The Professional Services team is part of a tightly integrated commercial organization that is responsible for the end-to-end customer experience from initial sale and implementation through ongoing application support, success, and expansion.

We provide a frictionless project experience, which is an essential part of ensuring AcuityMD customers are thoroughly supported throughout their journey with us. We strive to turn our customers into true partners and “raving fans.” We focus on making our customers successful, and they will ensure that we are successful.

Role Overview:

The Professional Services team is seeking a skilled and detail-oriented Data Analyst to join our team. This customer-facing role is essential for scoping, configuring, and supporting seamless integrations between our customers’ CRM and ERP systems and our platform, as well as product implementations. The role requires both technical proficiency and thorough understanding of how our customers leverage their CRM and ERP systems. The individual will work closely with customers, taking a consultative approach to understand their requirements and providing expert guidance to ensure our solutions are effectively tailored to meet their needs.

Responsibilities:

• Lead the delivery of high-value integration services, providing expert guidance and support to customers, ensuring seamless data flow and compatibility
• Ensure integration solutions meet functional and technical requirements
• Maintain and troubleshoot integrations between our Customers’ systems and our platform
• Serve as the technical expert on CRM and ERP systems, understanding how they are structured, used, and leveraged by our Customers.
• Work with relational databases, using SQL to manage, manipulate, and extract relevant data for integrations
• Maintain a strong understanding of transaction-level sales data and its role in business operations
• Provide support to both internal teams and customers during integration projects
• Partner with product and engineering to support the development of integration services tailored to our Customers’ needs.
• Identify opportunities to upsell consulting services and additional data solutions.

Your Profile:

• 5+ years of experience in system integrations, with a focus on CRMs and/or ERP systems, and data analysis
• Advanced in SQL and working with relational databases
• Strong understanding of data warehousing, ETL processes, and data visualization tools (e.g., Looker, Tableau, Power BI)
• Strong understanding of CRM and ERP system functionalities and business processes.
• Experience managing multiple integration projects simultaneously, meeting deadlines and customer expectations.
• Ability to work cross-functionally with developers, product managers, and customer-facing teams.

You must have an eligible work permit in the USA or Canada to be considered for this position.

We Offer:

• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement.
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
• Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Competitive compensation with equity upside.

Who We Are:

The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.

We're backed by Benchmark, Redpoint Ventures, Ajax Health, ICONIQ Growth and several other leading software investors.

AcuityMD is an Equal Opportunity Employer

AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.