Data Analyst

Trustpilot’s growth has been exponential - from a successful IPO to building out new teams, we never stop working hard to fulfill our mission to create better experiences for everyone through our platform. But to do that, we need data! That’s where Analytics comes in - you’ll enable us measure, uncover insights, and predict, to get data everywhere in Trustpilot. We’ve built a innovative analytics team that spans two continents and four cities - are you ready to join a fun, diverse global team?

As a Data Analyst at Trustpilot, you will collaborate with Trusties in our Commercial/Marketing or Trust teams and spend your time digging through our data to provide them with data-driven insights, as well as analytics and dashboards/reporting. You’re keen to ensure them use data to answer their toughest questions, and you can proactively identify areas that need a little data support. You’ll be an internal data consultant, with loads of amazing data in our data warehouse at your fingertips, working with analytical tools including BigQuery and Looker.  

Commercial/Marketing:

As a B2B company, understanding our customers’ journey from prospect to paid customer is key. In this role, you get to join a growing team of data analysts and work closely with our Marketing, Sales, Customer Success and Operations teams. The team is responsible for all types of analyses to support our marketing and commercial efforts and strategy, from understanding which marketing campaigns work well, to mapping our customers’ journey through data and analysing the impact of our pricing initiatives.

Trust:

A huge part of what we do at Trustpilot is Trust (it’s in the name!). We need to ensure that the content on our platform is real content from real people. That means eliminating scam and spam, and identifying fraudulent behaviour. We have several cross-functional teams devoted to Trust. You’ll be tightly aligned to their goals, supporting teams such as Content Integrity to discover fraudulent activity, andhelping data scientists assess their spam models.

What you’ll be doing:

• Delivering proficient analytics and insights to different parts of the business, through both workstream-focused initiatives and ad-hoc inquiries
• Picking the right solution for the problem you’ve got, from your arsenal of analytical tools and methods
• Working closely with the Commercial/Marketing or Trust teams to understand their data and their goals to deliver awesome solutions
• Presenting and promoting your work to the wider business, to enable data-inform choices

Who you are:

• Good knowledge of key analytical and statistical methodologies, such as model-based analyses (regression, clustering etc.), cohort analysis and A/B testing. as well as reporting best practices, leveraging BI tools (such as Looker, Tableau etc.)
• Knowledge of reporting best practices and experience delivering actionable insights leveraging BI tools (such as Looker, Tableau etc.)
• Experience in stakeholder and project management, with the knowledge to deliver results back to the business
• Proficiency in R or Python, and awesome SQL skills
• Familiarity with Airflow, DBT or similar tools used for building data pipelines
• Advanced written and verbal communication skills
  
  

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

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