We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role -
In this role, you will be responsible for understanding and improving Fulfillment Quality, as well as transforming insights into impactful actions to drive positive outcomes. Within the PEO Analytics team, you will play a pivotal role in leveraging operational performance data to diagnose fulfillment quality gaps and provide data-driven recommendations to address these gaps and improve our products and processes. By spearheading the detection and resolution of quality issues, you'll not only tackle immediate escalations but also establish proactive monitoring systems that enhance our long-term operational excellence. Your work will also involve supporting cross-functional insight needs to facilitate improvements across multiple areas.
About the Team -
The Platform Excellence Operations (PEO) team is dedicated to improving the quality of Instacart’s online grocery experience for our customers, shoppers, retailers, and the overall marketplace. The analytics team focuses on identifying, understanding, and eliminating defects in the online grocery experience by analyzing and interpreting operational data. The team ensures that stakeholders have a consistent understanding of why business performance is changing and advocates for improving poor experiences that may be overlooked. You’ll be part of a dynamic cross-functional team that collaborates closely with stakeholders to provide critical data insights to enhance our operations and overall customer experience.
As part of the Marketplace & Retailer Pillar within PEO Analytics, you will be working on problems related Fulfillment Quality ranging from cancellation, reschedule, timeliness, etc. Will will play an essential role in maintaining Instacart’s reputation for reliability and operation excellence by managing the complexities of retailer-level fulfillment quality, from metrics analysis to strategy development. Our team's success is built on transparency, communication, and the relentless pursuit of solutions that Grow the Pie for all stakeholders involved
About the Job
Metrics and Reporting
Data Analysis
Presentations and Communication
About You
Minimum Qualifications
Preferred Qualifications
#LI-REMOTE
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta and British Columbia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
