Data Analyst

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland.

Location-Mumbai

Job Description: The Customer Services department within ETG strives to continuously improve customer experience by driving changes through automation, processes and quality improvements. We are looking for an inquisitive Data Analyst who will play a key role in enabling data and insights to key stakeholders which will enable them to support that mission. 

You have had good experiences in dealing with data  and providing business reporting.. You are comfortable in working with complex and multidimensional data as well as communicating around that. The role will be based in Mumbai and you will have stakeholders across the global Customer Services organization.

In the role of Data Analyst, you will report to the Manager - CS Data and Reporting.

Responsibilities:

• Support in reporting customer services performance and KPI reports
• Collate and maintain productivity dashboards for multiple departments to track performances on day/week/month level.
• Create and maintain dashboards of key areas related to customer services to enable insights and showcase operational performance
• Enabling data for multiple departments based on the requirements using existing data models.
• Coordination with multiple stakeholders to deal with Data requests

Personality:

• Self driven and eager to make a difference
• Have agility and thrives to work in a fast paced and dynamic environment
• A good communicator who creates awareness
• Understand the importance of quality work and deliveries

Requirements

• Willing to learn and adopt new technologies
• Good with google spreadsheet/ Google tools and well versed with formulas like lookup, reverse lookup, ifs and sum ifs etc.
• The ability to clean and prepare data is fundamental. This involves handling missing data, removing outliers, and ensuring the dataset is usable for analysis/reporting
• Ability to deal with larger data sets.
• Minimum 4-5 years of working experience with data reporting field..
• Good communication skills
• Taking accountability for produced reports and dashboards ensuring quality and accuracy of the data
• On top of processes/data into a business model and a good validator of input and output of data deliveries.
• Thrives in setting up advanced and complicated data and business models which enable data and insights in a way that simplifies for the end user.