With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
OpenTable is looking for a hands-on Data Analyst who is technically savvy and can work well with all levels of people. We believe strongly in the importance of teamwork and collaboration. We recognize hard work and success, and we strive to cultivate an environment of learning, development, and FUN!
Note: This position is office-based and does require you to work from OpenTable's office located in Mexico City.
In this role, you will:
As a Customer Experience Data Analyst, your role involves leveraging AI technologies to extract valuable insights and trends from data. Your role is crucial in harnessing the power of AI to drive data-driven decision-making and uncover valuable insights for the organization.
Conduct in-depth analysis of AI-generated data to provide insights and recommendations about the customer experience
Design and build scalable data models and visualizations to communicate insights to stakeholders at various levels effectively
Develop and maintain dashboards and reports that provide stakeholders with clear, actionable information to support data-driven decision-making
Identify patterns, correlations, and trends in data using AI techniques
Create predictive models and forecasting tools to support business decision-making
Partner with CX Assurance Specialists to understand their findings and key takeaways from their audits of various teams and departments
Share data analysis results with the Manager and collaborate to determine actionable insights and opportunities for improvement
Collaborate with cross-functional teams to understand business requirements and integrate AI insights into business processes. Ensure insights are tailored to each audience's needs.
Identify and influence opportunities for operational efficiency across different levels and business units
About You:
Passionate about data and AI technologies, always staying up to date on the latest trends and advancements
Love turning numbers into stories that drive positive change
Well organized and have an eye for detail
Enjoy working in a dynamic, fast-paced, and innovative environment
Excellent problem-solving skills and attention to detail
Strong communication and teamwork skills
Qualifications:
2-3 years of experience in data analysis, market research, or a related field
Bachelor's Degree in Data Analytics or related field preferred or equivalent education and experience
Proficiency in utilizing BI tools like Snowflake and Preset for data analysis
Proficient in Salesforce, Excel and G-Suite (Slides, Sheets, Docs)
Experience translating data into actionable insights
Strong analytical problem-solving skills
Excellent communication skills, both written and verbal, ability to build out effective presentations and share insights
Embrace a proactive and adaptable approach, willing to take risks, explore innovative methods, and learn from failures
Display curiosity, demonstrating a strong desire to learn and contribute value to all aspects of the OpenTable business
Benefits:
OpenTable provides Mexican Social Security (IMSS)
Christmas Bonus - 30 days
Paid Time Off - 20 days a year
Vacation Premium - 25%
Parental Leave
Bereavement Leave - 3 days
Marriage leave - 3 days
Bonuses
Dental Insurance & Life Insurance
Major Medical Insurance
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
