Data Analyst - Customer Care

About the Role:

We are looking for a Senior Data Analyst to join our team. You'll be working and support our amazing Customer Care function, analysing data being processed within this area in order to create useful insights for strategic purposes. This is an instrumental position to bring the business to the next level, as you will support senior stakeholders across the business uit with visual data analysis to facilitate conversations and assist in data-driven decision making. Are you ready to take off with us? Keep reading!

What you will do:

• Conduct data analyses on key operational metrics to identify trends, inefficiencies, and opportunities for improvement.
• Query datasets from different sources, turn data into information, information into insight and insight into product and business decisions
• Use data to investigate and help resolve issues in our product or processes within Customer Care
• Design and automate recurring reports and dashboards to streamline reporting processes, with a focus on business reviews and operational metrics.
• Support the optimisation of customer support channels by analysing usage patterns and recommending strategies to enhance operational efficiency and customer satisfaction
• Support stakeholders with visual data analysis to facilitate conversations and assist in decision making

What you'll need:

• Data Analysis & Modelling: Strong skills in statistical analysis, predictive modeling, and data visualization. Ability to identify key metrics, analyze performance trends, and recommend process optimizations.
• Operational Analytics & Automation: Proficient in reporting automation, ETL processes, and efficiency analysis. Experience in automating reports and conducting efficiency analyses.
• Technical Proficiency: Skilled in SQL, Python, and Excel for data manipulation, automation, and analysis. Familiarity with data visualization tools (ideally Looker) to present data insights effectively.
• Business Acumen: Ability to understand business objectives and translate data findings into actionable recommendations.
• Analytical Mindset: Strong analytical skills to interpret data, identify trends, and provide insights that drive decision-making.
• Communication Skills: Strong communicator capable of presenting insights to both technical and non-technical stakeholders.
• Cross-Functional Collaboration: Ability to work with various teams to understand their data needs and provide relevant insights.

What do we offer?

💰 A competitive compensation package, including equity options in TravelPerk;

🌴 25 days annual leave plus bank holidays;

💼 Company Pension Plan with Aviva; 

💊 Private medical insurance from Bupa;

🙌 Life insurance with Zurich;

🧘‍ Income Protection + Wellbeing App with Unum;

🦷 Access to voluntary dental insurance through Bupa;

🚲 Tax-efficient schemes such as Cycle2Work & electric car leasing via Octopus;

💪 Discounts on 12-month gym memberships with GymFlex;

💙 iFeel - a mental health support tool with access to therapists year round;;

🎟️ Access to a wide variety of discounts and rewards;

🥳 Unforgettable TravelPerk events, including our spectacular annual summer party;

👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors;

🫶 16 paid hours per year to volunteer for a cause of your choice;

🌎 A ’Work from anywhere’ in the world allowance of 20 working days per year.

📈 Exponential growth opportunities

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

TravelPerk is a global company with a diverse customer base—and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at TravelPerk regardless of how you look, where you’re from, or anything else that makes you, well, you.