Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.
Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.
Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe and the US. Planday was acquired by Xero in 2021.
For our customers to be able to use Planday effectively from day one, we rely on our Customer Onboarding Team, which helps our new customers to set up their individual Planday platform according to their needs.
In this role, you will be located in our Copenhagen headquarters and will be part of a team of currently six colleagues, focusing on our customers in the Scandinavian markets.
What you’ll do
- Looking after international portfolios of shift-based businesses (with focus on Danish customers).
- Ensuring that our customers have the knowledge they need to make their scheduling and HR management processes simpler and more efficient.
- Working with new customers to facilitate custom Planday implementation, product setup and ongoing customer support.
- Acting as an internal representative of your customers to our internal product/engineering team.
- Monitoring your onboarding customers for the first 12 months, keeping track on their health and working on reducing churn.
What you’ll bring with you
- Professional fluency in English and Danish.
- A minimum of one year experience in a Customer Support or Onboarding role or in a leading role within one of our key industries.
- Understanding of the logic of IT systems, and ability to quickly learn new systems.
- A driven, creative, respectful and curious mindset, with strong time management skills.
- The ability to work independently, but always with an eye towards sharing your knowledge and success with others.
It is considered a plus if you speak any other languages and/or have experience using Planday or other Workforce Management Tools.
At Planday, we offer you
- Benefits like pension, health insurance, inclusive support for new parents and generous vacation.
- On top of your annual base salary, you are offered to be part of an Employee Share Plan.
- Growth and progression opportunities – we want you to grow with us.
- Flexible remote work.
- Strong social culture with lots of team and company activities.
- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe.
- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities.
Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.
At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.
As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.
All applicants will be considered for employment without attention to any personal characteristics.
