Patrique Mercier Recruitment JP is looking for a Danish Speaking Customer Experience Associate to join our enthusiastic team in Athens, Greece! This is an exciting opportunity for individuals fluent in Danish who are committed to delivering outstanding customer service. In this role, you will support our Danish-speaking customers by addressing their needs, resolving issues, and offering expert knowledge about our services and products. If you are a passionate communicator with a proactive approach to enhancing customer satisfaction, we encourage you to apply!

Responsibilities

• Provide excellent customer support to Danish-speaking clients through various channels, including phone, email, and live chat.
• Address customer inquiries and resolve challenges with efficiency and empathy.
• Document customer interactions meticulously in the CRM system for continuity and analysis.
• Collaborate with team members to improve service delivery and share best practices.
• Stay informed about product features and industry updates to provide accurate assistance.
• Engage in ongoing training and personal development opportunities to enhance your skills.

Requirements

• Fluency in Danish and English, both written and spoken.
• Strong interpersonal and communication skills.
• Previous customer service experience is an advantage.
• Excellent problem-solving capabilities and attention to detail.
• Positive, customer-focused attitude with a willingness to learn.
• Familiarity with CRM software and customer support tools is beneficial.
• Ability to work well in a team and adapt to a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )