To provide both technical and functional expertise of the D365 CE modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.
This is a hands-on role and the holder will equally provide configuration to Dynamics 365 CE as well as assisting in the implementation and support of Dynamics 365 solutions.
This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.
Requirements
What You'll Do:
- Working closely with the D365 Solution Architect to support the delivery of D365 CE initiatives – especially relating to Sales, Customer Services & Omnichannel. This will also include the Power Platform.
- Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog.
- Inspiring the business through demonstrations of the possibilities of D365 CE modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions.
- Maximising the use of D365 CE partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible.
- Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs.
- Developing functional designs, test plans and scripts where applicable.
- Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions.
- Go-live and post-live support.
- Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures.
- Preparing and representing D365 CE & Power Platform changes at CAB.
- Advising customers on best practices for D365 CE & Power Platform processes, user interface and architecture.
- Advising on complex D365 CE scenarios and proposing comprehensive solutions.
- Working with other teams on ad hoc projects as a SME utilisation resource from Enterprise Apps team to complete project tasks on time and within budget.
- Developing solutions that improve the efficiency and capability of CE system users.
- Implementing product best practices based on Microsoft Dynamics standards and supported configurations.
- Become the subject matter expert in cross-functional projects to represent the requirements and expectations of the tech and business teams.
- Help and guidance with training SMEs in areas specific to their BAU activities
- Working closely with the D365 technical delivery manager on areas that require further engagement with the business and partner where required.
- Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base.
- Supporting on surrounding application projects e.g. Leads Project to help transition to Support.
- Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers.
- Assisting in the platform releases (upgrades) with regression testing and working with the business to arrange functional tests.
- Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams
- Facilitate the collection of diverse data sets from different sources and provide insight into the data based on business needs/requirements. Translate data analysis into impactful insights.
Who You Are:
- 3+ years of experience configuring and implementing Dynamics 365 CE, including technical development skills (customisation, extension and integration).
- 1+ year of using or supporting or implementing Power Platform preferred
- Bachelor’s degree in accounting or finance and 3+ years relevant work experience and relevant college coursework in computer science, information technology or a related area; or bachelor’s degree in computer science or information systems and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area.
- Good knowledge of D365 CE; Power Platform skills are a significant advantage.
- Proven experience in business analysis with organisations of various size and complexity is an advantage.
- Business process mapping and optimisation.
- Excellent problem-solving and analytical skills.
- Experience leading ongoing reviews of business processes and developing optimisation strategies.
- Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder.
- Must have in depth knowledge of Dynamics 365 CE.
- Understanding of Project Operations (on D365-CE), Power Platform.
- Good grasp of new and emerging technology trends.
- Any experience on D365-F&O is a bonus!
Problem Solving
Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s)
Innovation & Creativity
Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.
Shows initiative in work, contributing new solutions or new ways of doing things
Applied Thinking/Decision Making
Be prepared to make decisions and effective implementation of those decisions
Translates decisions into effective actions and implementation
Acts decisively and make difficult decisions even if unpopular
Results Oriented
Delivers on personal objectives to deliver to strategic and department plans – Focuses on delivery, strives to exceed expectations
Shows drive and determination to achieve high standards
Driving profit/margin improvement
Suggests and makes improvements and efficiencies to manage costs and improve margins
Understands need to work within project scope including price
Communication, planning work and influencing
Communicates clearly and concisely using language appropriate to audience
Displays sensitivity to develop constructive relationships with others
Plans and organises workload of own and others, suggests priorities as necessary
