WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
Why we're hiring:
The role purpose of D365 Platform Operations is to ensure the continuous and efficient operation of the Microsoft Dynamics 365 platform within an organization. This role involves managing the infrastructure, monitoring system health, and ensuring high availability and performance of the D365 platform. D365 Platform Operations professionals are responsible for deploying updates, patches, and enhancements, as well as managing integrations with other systems. They monitor system usage, troubleshoot and resolve technical issues, and implement security measures to safeguard data and protect against potential threats. The ultimate goal of D365 Platform Operations is to provide a reliable and stable platform that supports the organization's business processes and enables smooth user experiences across the Dynamics 365 environment.
What you'll be doing:
The key responsibilities for D365 Platform Operations include:
These responsibilities collectively ensure the smooth and reliable operation of the Microsoft Dynamics 365 platform, supporting the organization's business processes and enabling effective user experiences.
What you'll need:
The skill requirements for D365 Platform Operations typically include a combination of technical, analytical, and communication skills. Here are some key skills needed for this role:
• In-depth knowledge of Microsoft Dynamics 365 platform, its architecture, and configuration to effectively manage and troubleshoot the system.
• Competence in system administration tasks, including user management, security settings, and system configurations.
• Strong analytical and problem-solving skills to identify and resolve issues related to the D365 platform efficiently.
• Ability to diagnose and troubleshoot technical problems, such as performance, integration errors, and system failures.
• Familiarity with IT operations and best practices, including incident, change, and release management.
• Knowledge of data security and privacy regulations to ensure the D365 platform's compliance with relevant standards.
• Experience in monitoring system health, generating performance reports, and providing insights to stakeholders.
• Ability to work with vendors and support teams to escalate and resolve technical issues as needed.
• Effective communication skills to interact with internal teams, end-users & vendors to convey technical information clearly
• Capability to work collaboratively with cross-functional teams, such as developers, administrators, and business analysts.
• Technical leadership, providing guidance and training on all aspects of D365 where required.
• Thought leadership and commitment to continuous learning to stay up to date with latest developments and best practices in D365.
• Willingness to adapt to changing technology, updates, and new releases in the D365 platform.
• Knowledge of data backup and recovery procedures to safeguard against data loss or system failures.
• Familiarity with ITIL principles and practices related to IT service management.
• Understanding of change management processes to evaluate and implement changes to the D365 platform.
• Having these skills allows D365 Platform Operations professionals to effectively manage the Microsoft Dynamics 365 platform, ensure its optimal performance, and provide reliable technical support to end-users.
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
