Knowledge of Power platform , Field service and CE
Requirements
- Responding to customer support queries, logged via our on-line customer portal support system and by telephone.
- Taking ownership of support issues and managing them through to closure
- Research issues, implement fixes & document case resolution
- Manage and prioritise support tickets to meet agreed Service Level Agreements
- Keeping the customer informed as to the progress of the ticket
- Escalate queries to Development & Business Consultants as required
- Applying accounting and business process knowledge to resolve client’s queries
- Support strong customer relationship management
- Support project delivery team with Quality Assurance activities and transition of project to ongoing support post go live
