To provide techno-functional expertise of the D365 CE modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.
This is a hands-on role and the holder will equally provide configuration and development to Dynamics 365 CE, focusing primarily on Case Management (Customer Services)
This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.
Requirements
What You'll Do:
- Working closely with the D365 Solution Architect to develop and deliver D365 CE initiatives – especially relating to Customer Services. This will also include the Power Platform
- Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog
- Developing & enhancing the D365-CE suite – including plugins, extensions, customisations and integrations
- Developing functional designs, test plans and scripts where applicable
- Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions
- Advising customers on best practices for D365 CE & Power Platform processes, user interface and architecture
- Implementing product best practices based on Microsoft Dynamics standards and supported configurations
- Working closely with the D365 technical delivery manager on areas that require further engagement with the business and partner where required
- Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures
- Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs
- Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base
- Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams
- Inspiring the business through demonstrations of the possibilities of D365 CE modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions
- Maximising the use of D365 CE partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible
Who You Are:
- 3+ years of experience configuring and implementing Dynamics 365 CE, including significant technical development skills (plugins, customisation, extension and integration)
- 1+ year of using or supporting or implementing Power Platform preferred
- Bachelor’s degree and 5+ years relevant work experience.
- Very good knowledge of D365 CE; Power Platform skills are a significant advantage
- Strong and proven technical development skills as part of the D365-CE product
- Excellent problem-solving and analytical skills
- Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder
- Must have in depth knowledge of Dynamics 365 CE
- Excellent understanding of Customer Services and its interrelationship with the Sales areas
- Good grasp of new and emerging technology trends
Problem Solving
- Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s)
Innovation & Creativity
- Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.
- Shows initiative in work, contributing new solutions or new ways of doing things
Applied Thinking/Decision Making
- Be prepared to make decisions and effective implementation of those decisions
- Translates decisions into effective actions and implementation
- Acts decisively and make difficult decisions even if unpopular
Results Oriented
- Delivers on personal objectives to deliver to strategic and department plans – Focuses on delivery, strives to exceed expectations
- Shows drive and determination to achieve high standards
Driving profit/margin improvement
- Suggests and makes improvements and efficiencies to manage costs and improve margins
- Understands need to work within project scope including price
Communication, planning work and influencing
- Communicates clearly and concisely using language appropriate to audience
- Displays sensitivity to develop constructive relationships with others
- Plans and organises workload of own and others, suggests priorities as necessary
