Patrique Mercier Recruitment JP is seeking a Czech Speaking Customer Experience Associate to join our vibrant team in Athens, Greece! This exciting role is for individuals who are fluent in Czech and have a passion for delivering exceptional customer service. As a Customer Experience Associate, you will be responsible for assisting our Czech-speaking customers with their inquiries, resolving issues, and providing valuable insights about our products. If you are dedicated to making a positive impact on customer satisfaction and want to be part of a dynamic team, we would love to hear from you!

Responsibilities

• Deliver outstanding customer support to Czech-speaking clients through various communication channels including phone, email, and chat.
• Handle customer inquiries efficiently and professionally, ensuring a positive experience.
• Document all customer interactions carefully in the CRM system to maintain continuity and quality of service.
• Collaborate with team members to share feedback and improve service processes.
• Stay informed about product offerings and industry trends to provide accurate assistance.
• Engage in ongoing training and development opportunities to enhance your customer service skills and product knowledge.

Requirements

• Fluency in Czech and English, both written and spoken.
• Strong communication and interpersonal skills.
• Previous experience in customer service is a plus.
• Excellent problem-solving abilities and attention to detail.
• A proactive and customer-focused attitude.
• Experience with CRM systems and communication tools is advantageous.
• Ability to work well in a team environment and adapt to a fast-paced setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )