- Provide excellent customer service through various communication channels (phone, email, chat).
- Resolve customer inquiries and issues promptly and professionally.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure customer satisfaction.
- Ensure compliance with internal processes and procedures.
- Assist with customer feedback and help improve service quality.
- Native or fluent in Czech (written and spoken).
- Previous experience in customer service is an advantage but not mandatory.
- A positive and proactive attitude, Strong communication, listening and problem-solving skills.
- Ability to work both independently and as part of a team.
- Independence in the use of computer equipment.
- Flexibility to work rotating shifts if required.
Employment Contract: Secure, full-time contract with a reputable global.
Insurance: Comprehensive health coverage to keep you at your best.
Relocation Package: Enjoy a hassle-free move with travel, accommodation, and all relocation expenses fully covered.
Additional Perks: Access to other amazing company benefits, including employee discounts, wellness programs, and career development opportunities.
