Cyber Threat Intelligence Senior Manager

Position Summary 

The Payment Fraud Disruption team aims to mitigate external data compromise incidents, notify at-risk accounts to limit fraud impact, and consolidate forensic evidence, intelligence, and fraud analysis to devise remediation plans that bolster payment system security. We are looking for a Senior Manager to enhance our threat intelligence framework, collaborate with internal teams, utilize their expertise to represent our European operations to law enforcement agencies, and contribute to the technical analysis and alerting of emerging threats. 

The Senior Manager will manage the Threat Intelligence connectivity between the Payment Fraud Disruption teams globally and CSIRT, maintain and nurture relationships with law enforcement bodies (NCA, UK Finance, Europol), lead and actively participate in task forces addressing threats to the Visa payment ecosystem, serve as the in-market Subject Matter Expert for Visa’s high-visibility fraud deterrence projects including VAAI, VPTL & Hawkeye, and support in-market risk managers by providing threat intelligence updates and data request support. This position reports to the Director - Payment Fraud Disruption Europe. 

What we expect from you, day to day: 

• Act as the primary point of contact for Visa Payment Fraud Disruption tools and products, handling significant fraud or breach events, and coordinating with internal teams on fraud-related issues. This involves overseeing the complete intelligence and fraud event lifecycle, from identification to devising and implementing mitigation strategies. 

• Drive and own initiatives related to, but not limited to, APFD, FRECOP, Compromised Account Management System, and Ecosystem Protection Fee. 

• Participate in PCI-SSC working groups for the PCI-PFI program guide representing Visa Europe. 

• Foster strong relationships with Payment Systems Intelligence and Risk Operations Centre, as well as the Anomaly Detection Platform, with an aim to become a subject matter expert in these areas. 

• Serve as the Europe Risk Subject Matter Expert on Visa Payment Fraud products such as VAAI and VTPL, providing support to country risk managers as required. 

• Act as Law Enforcement engagement lead with both Europe Law enforcement bodies and intelligence agencies, providing necessary assistance and leading task forces. These intelligence groups include, but are not limited to, Europol, NCSC, UK Finance, EAST. 

• Continuously refine processes to support active police investigations in accordance with the existing Visa privacy framework. 

• Leverage insights gathered from task forces and law enforcement collaborations to keep the business informed. Formulate strategies to identify new fraud modalities and communicate this intelligence in a manner that is both practical and actionable. 

Job Scope: 

• Lead the team and support Visa Risk Europe coworkers with investigations, intelligence gathering, and extracting actionable information from intelligence sources. 

• Conduct thorough data analysis on emerging trends to support investigations and present findings to clients and stakeholders. 

• Take responsibility for and drive the resolution of risk incidents in the ecosystem, including enumeration, account testing, data breach events, and fraud schemes, ensuring a thorough and effective response. 

• Foster relationships between internal Visa teams - specifically Payment Systems Intelligence and CTIR, assisting in the creation of Europe specific security alerts and supporting ongoing initiatives related to scam prevention and mitigation. 

• Deliver presentations to European audiences on cybercrime, fraud threats, and law enforcement engagements impacting the payments ecosystem. 

• Represent Visa in both external and internal risk and industry working groups, as well as law enforcement engagements. Ensure that all documentation is maintained to a high standard and that intelligence gathered and findings are actionable. 

• Oversee the creation and delivery of executive management reports, briefings, and other related communication products.

 This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Must have:

• 6 or more years of work experience with a bachelor's degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 5 to 8 years' experience in payment card or information security industry, all source cyber intelligence organizations, investigating payment card, cybercrime fraud
• Strong understanding of the payment’s ecosystem and current threat landscape – essential
• Ability to analyse complex financial data to uncover patterns, anomalies, and insights that support risk assessment and fraud identification.
• Strong understanding of the PCI-SSC Framework
• Leverage assistance from local, state, and federal law enforcement agencies investigating incidents of fraud
• Able/willing to respond outside working hours, weekends to major fraud events
• Able to operate at an advanced level of written and spoken communication. Write and speak effectively with impact
• Capable of delivering presentations and comfortably interacting with all levels of Visa and client management
• Previous experience in developing and producing reports to executive management

Desirable:

• Technical expertise in a security operations centre
• Previous experience in Law Enforcement

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.