Cork, Ireland

Ready to do your part in the world of Cybersecurity? SonicWall is a leader in cybersecurity and networking solutions that put our partners at the heart of our innovation to ensure ease of doing business in a world full of opportunities. With more than a 30-year history, we embrace an outside-in approach, listening and learning from our partners and customers to provide the outcomes their organizations require.

If you’re ready for a career that can impact real change — and not just another job — join us!

Location: Ireland ( Remote)

Description

Cyber Cloud Engineers ensure cloud services are functioning normally, troubleshoot issues, and implement relevant upgrades. Their core responsibility is to ensure that cloud security services, software, etc. are running effectively.

What will you do:

Gain in-depth knowledge of SGI offered cloud security software suites.
Perform in-depth analysis and diagnosis for Cloud applications.
Assist and train partners on the procedures for implementation, configuration, and maintenance of Cloud Security products & services.
Respond to customers experiencing technical issues via the ticketing system or phone in a timely, courteous, and professional manner.
Work closely with team members and vendor support teams to deliver solutions to complex technical issues, while also delivering high-level support to customers
Diagnose, research, reproduce and log reported defects working with Cloud Security vendor’s engineering departments.
Assist in the development of training materials to empower support personnel; acts as team mentor as needed.
Document technical resolutions to increase the Cloud Security product & services support knowledge base as needed.
Stay up to date on the latest Cloud Security products and services, industry best practices, and customer needs; attend applicable training, conferences, and learn new tools as needed.

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SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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Cyber Cloud Engineer- Ireland Remote