About Nabis
Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.
We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.
Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world.
WHY YOU'LL LOVE WORKING AT NABIS!
The Role
The CX Supervisor is responsible for overseeing the Order Support Associates and ensuring the smooth operation of day-to-day tasks such as assisting drivers, brands, and retailers to guarantee timely deliveries. The role manages escalated issues, creates tickets on behalf of other departments, and supports cross-functional collaboration. Additionally, the CX Supervisor maintains standard order support tasks, including responding to communications through various channels, and aligns closely with the Partner Success and Order Support teams to maintain high service standards. Stay adaptable to evolving business needs by supporting new workstreams, taking on additional responsibilities as required, and cross-training with other departments to enhance skill sets and ensure comprehensive support across the organization.
Responsibilities:
Qualifications:
Nabis is an Equal Opportunity Employer
Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.