Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
Are you an experienced architect with a passion for building and optimizing contact center operations? Do you thrive in a collaborative environment where you can drive strategic initiatives and deploy cutting-edge technology solutions? If so, we want you to join our team as a CX Operations Architect!
As a CX Operations Architect, you will be responsible for designing, deploying, and managing our contact center infrastructure on a global scale. You’ll work closely with cross-functional teams to assess current systems, develop roadmaps, and implement scalable solutions that improve customer experience and operational efficiency. This is a senior-level role for a builder—someone who can take ownership, drive innovation, and create impactful change.
You Will:
What You Need to Get the Job Done
Experience & Education:
Skills & Technical Proficiency:
What Will Make Us REALLY Love You
If you’re looking for an opportunity to own, build, and optimize a global contact center operation while working with an amazing team, we’d love to hear from you!
What You'll Love About Us
About Us
At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
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