At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
The CX Knowledge Manager will play a pivotal role in managing and optimizing Podium’s internal and external knowledge content, ensuring accuracy, accessibility, and optimization for AI tools. Additionally, this role will encompass content creation and training coordination for new hires, ensuring frontline CX teams are equipped with the necessary knowledge to excel in their roles. The CX Knowledge Manager will be critical in ensuring that our teams have access to the information they need and that our customers receive the guidance necessary to maximize the value of Podium products.
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BENEFITS
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.