Customer Trainer

Primary Function of the Position:

The Customer Trainer will report directly to the Training Manager for their region.  This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery.  The Customer Trainer will be closely involved in the continuous improvement of training programs and provide help for customer training, engineering and training research initiatives.

Essential Job Duties

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
• Drive and assist with specialized training programs and society events. This includes assisting with the needs of the surgeon educators and course participants
• Conduct surveys to gather data and measure program effectiveness
• Act as subject matter resource for internal projects, as needed
  • New product development
  • Training material/ protocol development
  • Training research initiatives
• Work with the Training team in an inventive, dependable, and flexible manner to improve existing training programs
• Train the sales team to conduct in-services and system technology skills development activities with customers on new and established products
• Occasional assistance with the da Vinci® System in a hospital operating room
• Accountable for the Vinci® Surgical System troubleshooting and maintenance at the training center
• Manage training center logistics, inventory and training calendars
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
• Foster positive relationships between external training center personnel and ISI management
• Contribute to the organization’s quarterly goal achievements
• Develop skills in the following:
  • da Vinci® System Technology
  • da Vinci® System applications and advanced technology
  • OR Efficiency
  • Training Pathway process
  • Training/coaching techniques/methodologies

Required Skills and Experience

• High capacity and excellent problem solving skills
• Solid organizational skills and ability to operate autonomously
• Professional work ethic
• Solution oriented
• Excellent oral and written communication skills
• Exceptional social skills
• High capacity to learn in a fast paced environment
• Commitment to self-development
• Ability to work in a team environment
• Ability to be flexible with hours of operation
• Ability to travel up to 30%

Required Education and Training

• Minimum Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education

Working Conditions

• Ability to be stationary or be upright for multiple hours.
• Ability to move up to 50 lbs.

Preferred Skills and Experience

• Knowledge of adult learning methods
• Medical-device experience
• Professional Training experience
• Clinical and/or operating room experience

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.