Primary Function of Position:
The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery thoracic and Trans-oral surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.
Roles and Responsibilities:
- Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
- Lead and support Specialized training programs and Society events
- This includes supporting the needs of the surgeon educators and course participants Conduct surveys to gather data and measure program effectiveness
- Act as subject matter expert for internal projects, as needed
- New product development Training material/ protocol development
- Training research initiatives Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
- Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
- Occasional support of the da Vinci® System in a hospital operating room
- Support da Vinci® Surgical System troubleshooting and maintenance at the training center
- Manage training center logistics, inventory and training calendars
- Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
- Support positive relationships between external training center personnel and ISI management
- Contribute to the organization’s quarterly goal achievements
- Develop competency in the following: da Vinci® System Technology da Vinci® System applications and advanced technology OR Efficiency Training Pathway process
- Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices
- Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check
- Training/coaching techniques/methodologies
- Travel required
Required Knowledge, Skills, and Experience:
- Professional Training experience preferred
- Clinical and/or operating room experience preferred
- High capacity and excellent problem solving skills
- Solid organizational skills and ability to operate independently
- Professional work ethic
- Solution oriented
- Excellent oral and written communication skills
- Strong interpersonal skills
- Knowledge of adult learning principles preferred
- High capacity to learn in a fast paced environment
- Medical-device experience preferred
- Commitment to self-development
- Ability to work in a team environment
- Ability to be flexible with hours of operation
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
