Customer Support Team Leader

CUSTOMER SERVICE

• Respond to customer inquiries via phone and email, in a prompt, courteous and professional manner.
• Conduct standard administration tasks such as actioning the inbox, allocating and closing cases and keeping reports.
• Professionally managing any escalations to the frontline supervisor.
• Remain up to date on current technical information and training.
• Manage and resolve customer complaints as required, ensuring action is taken within the business to avoid similar issues in future.