customer support supervisor / WallGold

• Phone calls support and guidance for customers
• Communication with different departments to follow up on solving problems
• Analyzing and evaluating existing calls and processes and providing suggestions for their improvement
• Identifying and solving customer problems using existing methods.
• Record and track customer requests and problems in the system.
• Providing effective solutions to increase customer satisfaction.
• Follow up on tickets
• Negotiation skill
• Familiarity with customer support software and CRM systems

Requirements

• Familiar with gold industry
• High public relations and proper expression
• Ability to listen well and analyze customer requests or questions
• High ability to effectively communicate with customers over the phone
• Good learning Passion/Skill
• Interactive spirit and appropriate attitude

Benefits

• Insurance
• Supplementary insurance
• Reward
• Education
• Allowance