We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Responsibilities:
- Support our clients at all levels
- Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyze how clients’ experience can be improved
- Keep open communication between the departments to resolve any issues
Requirements:
- English level Upper-Intermediate,
- Proficiency in English and one of: German, Spanish, French, Arabic,
- Advanced interpersonal and communication skills,
- Ability to listen to clients and your team’s needs and find solutions,
- Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00/13:00 PM to 9:00/10:00 PM),
- Excellent communication skills, both verbal and written
What you can get in return:
- Full annual performance assessment,
- Medical Insurance Coverage,
- Provident Fund,
- Hybrid type of work with flexible working hours,
- Modern and outstanding equipment,
- Employee referral program,
- The opportunity to work with one of the smartest teams on the market.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
