We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Follow up with customers to ensure their technical issues are resolved
- Possibility of cooperation in the morning shift and evening shift
- Answering and checking calls, incoming chats
- Refer, track and record incoming calls
- Manage and resolve problems or conflicts or customer complaints
- working hours : 8:00 am- 16:00 pm & 16:00 pm - 00 am
Requirements
- Have good listening skills
- Having problem solving skills
- Familiar with support affairs
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
Benefits
- Competitive Salary
- Training & Development
- Work From Home
- Performance Bonus
- Private Health Insurance
- Other perks which are mentioned in career page
