Hyderabad, India

Full-Time

Supporting customers through an email ticketing system and phone calls
Resolving customers' complaints and queries
Providing detailed information to customers about the products and services
Maintaining records of each phone Call/Email in the respective tools like Salesforce/Freshcaller for future reference
Offering exceptional customer service and satisfaction
Following up with customers for any further information
Taking feedback from the customers
Responsible for helping to maintain the FAQ list, used internally and externally
Maintaining a healthy relationship with the clients
Adhering to the company’s rules and regulations

Minimum 1 year of experience in a customer service or support role within the IT sector
Experience with customer-facing direct calls, a plus if experience interacting with Outpatients or elderly people
Familiar with CRM tools (Salesforce)
Excellent interpersonal skills: You are patient and empathetic
Very good level of English in speaking and writing
Flexibility: The position requires evening and night shift hours

Apply for this job

Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!

Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Support Specialist Q&A's

Report this job