UP42 was founded in 2019 with a clear purpose: to transform how organizations order, access, and analyze Earth observation data. Our platform brings together the world’s leading geospatial providers, and offers a single touchpoint to access, manage, and process data at scale. From vegetation management and infrastructure monitoring to disaster response, UP42 helps organizations across industries find solutions to complex problems through Earth observation. Our expert support team and detailed documentation guide our users through every step. As of 2024, UP42 is being acquired by Neo Space Group.

As a Customer Support Specialist (m/f/x) your mission is to manage and deliver orders for satellite imagery and other geospatial data, help customers use and understand our products and ensure a reliable and positive experience. The key to success in this role is efficiency, excellent organizational skills and the ability to manage multiple projects at the same time, while paying attention to details. Proactive attitude towards achieving your goals and the ability to understand and empathize with the customers will make you the exact candidate we are looking for!

What you will do:

• Manage customer orders and projects through internal and external production and delivery channels.

• Manage communication with the customers, keep them up to date on the status of their orders and other related requests.

• Collaborate with our Partners to ensure effective order processing and project completion.

• Ensure excellent customer experience and grow customer satisfaction.

• Collaborate cross-functionally with sales, product and engineering teams on projects to improve user experience, efficiency and quality of our products and services.

• Participate in an on-call rotation, providing timely support and resolving critical customer issues during extended business hours.