Customer Support Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is a one-stop commerce platform that empowers merchants around the world to simplify, scale, and provide exceptional customer experiences. Our culture is driven through shared values and initiatives that support our employees, we encourage a work-life that works for everyone. Your happiness, whether you're working, hustling, or vacationing, is at the core of our company.

As part of Lightspeed, we have a product called Ecwid (Lightspeed E-Series) that helps businesses all over the world to create a site with an online store without the help of programmers and designers.

We’re looking for Support Specialists to join our Support team in Tbilisi. 

In this role, you will be working as part of our awesome Ecwid Support team, helping out customers around the world.

Please note that this is a full-time position and, unfortunately, it cannot be combined with university studies.

What you’ll be doing:

• Have enthusiastic, positive and knowledgeable interactions with customers, partners and Lightspeed team members
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Maintain customer health and retention by responding to red flags
• Assist with the help of the Ecwid by Lightspeed Support Centre
• Be involved in the review and deployment of new Lightspeed platform releases
• Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
• Advocate and promote improvements to our products and services from frontline customer feedback to the Support Manager
  
  

What you need to bring:

• Excellent written and verbal English and Russian skills
• Desire to help our customers and make their business successful
• Willingness to learn something new

*Please keep in mind that this is a full time on-site position and you need to be located in Tbilisi to apply.

What’s in it for you?

• Flexible hours and hybrid work — we work from the office three days a week to sync with the team and brainstorm new ideas, with the option of working remotely for the remaining two days
• People Experience — Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit — expense up to 1300 GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need — each employee gets access to this platform.
• Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
• A medical insurance plan that covers dental care
• At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
• Variety of resources. We provide Apple MacBooks for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes
• Time off to volunteer and give back to your community
• Awesome office space located in Saburtalo (Tbilisi)

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

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