What we are looking for:

To support us on our mission, we are looking for a motivated, passionate, high-energy, and results-oriented Customer Support Specialist to join our customer facing team. In this role, you will be the first point of contact for our valued customers, providing exemplary customer support, delivering outstanding customer experience as well as the opportunity to drive revenue through your interactions. You will work in an international environment to achieve common goals and objectives. This is an excellent opportunity for someone who is looking to start a career in Customer Support and is passionate about delivering exceptional service to customers. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.

• Handle inbound customer calls professionally and efficiently, addressing inquiries, troubleshooting issues, and providing timely resolutions
• Assist customers in navigating our products, services, and online platforms
• Document customer interactions and feedback for continuous improvement
• Provide product information and benefits to potential customers, converting inquiries into sales and passing them on to the respective department
• Stay up to date on product features, updates, and industry trends to provide accurate information to customers
• Collaborate with the sales and product teams to enhance product knowledge and effectively communicate value propositions
• Maintain accurate and up-to-date records of customer interactions, sales, and relevant metrics

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• Sense of urgency
• Familiarity with CRM systems
• Adaptability and resilience in a fast-paced environment
• Basic computer skills and proficiency in using sales-related software
• Excellent written and verbal communication skills in Italian and English are mandatory, any other languages are a plus

Preferred Skills and Experience:

• Familiarity with technology-related products is a plus
• Experiences in a similar industry
• Familiarity with technology-related products is a plus
• Positive attitude and willingness to learn and adapt to changing business requirements

What we offer:

• Flexible working hours
• Potential for personal and professional development
• A fun, creative and supportive team
• Be part of a fast growing company with a lot of opportunity for advancement

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Specialist.