We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Responsibilities:
- Support our clients at all levels,
- Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls,
- Assist clients with the KYC procedure,
- Provide a tour around the trading platform,
- Build client trust and satisfaction through professional support and training,
- Be keenly aware of the competitive landscape and understand financial markets,
- Collect clients’ feedback and analyze how clients’ experience can be improved,
- Keep open communication between the departments to resolve any issues.
Requirements:
- English level Upper-Intermediate,
- Proficiency in Spanish,
- Advanced interpersonal and communication skills,
- Ability to listen to clients and your team’s needs and find solutions,
- Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00/13:00 PM to 9:00/10:00 PM),
- Excellent communication skills, both verbal and written.
What you will get in return:
- Hybrid working model,
- Employee Assistance Program,
- Social events,
- Volunteer leave,
- Refer a friend bonus,
- Discretionary bonus,
- Workation,
- Medical Health Insurance,
- Parental leave policy.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
