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TransferGo is hiring a

Customer Support Specialist (English and Romanian)

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 12th year, with over 370 employees in offices across Europe, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families. 

We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better. 

Our Customer Support Team:

We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Currently, our team provides support in 9 languages and consists of more than 90 very dynamic, super-friendly, and passionate individuals.

At the moment we are looking for a highly motivated and bright Romanian & English speaker to join our wonderful remote Customer Support Team in Romania. If you are a dynamic problem solver who enjoys communicating and helping others, and you’re as passionate about positive customer experience as we are, you have to join us!

Note: we are offering this position on a B2B contract basis (this means you will have to be self-employed or the legal equivalent of this, for ex. having a PFA or SRL, opened in Romania)

Here’s what you’ll be doing as Customer Support Specialist:

  • Ensure excellent customer experience
  • Deal effectively with inbound and outbound phone calls
  • Deal effectively with emails, live chat and offline tasks
  • Communicate with customers regarding additional documents
  • Adhere to compliance requirements

Requirements:

  • Excellent verbal, written & listening skills in Romanian & English
  • Passion for excellent customer experience
  • Ability to master customer interactions, handle complaints and keep calm in stressful situations
  • Ability to multi-task and take responsibility & ownership in challenging situations
  • Strong attention to detail
  • Ability to work effectively in a team: a friendly, empathic and solution-oriented person
  • Flexibility to work in different shifts, according to business needs
  • Ability to work on a B2B contract (PFA or SRL)

Please send your resume in English language.

At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity,  marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you! 

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