We want to make work and study more efficient and enjoyable, by providing the best digital paper solution possible. We plan to be the go-to tool for all forms of notes. Our digital paper and learning ecosystem inspires anyone to take notes, share what they know, collaborate with others, and learn as a community
—Be visionary, strategic, and open to innovation
—Work in service of our users, always improving and pushing higher
—Take responsibility with bold decision-making and bias for action
—Be trusting and collaborative while empowering others
—Never stop learning and iterate fast
—Share ideas and practice enthusiasm and joy
—Empathetic, inquisitive, practical
The Goodnotes Technical Customer Support team is a group of passionate people who are committed to supporting our users and ensuring they have the best possible experience when using our products.
As Goodnotes prepares for our Classroom launch (more here), we need to expand our team to address this whole new user base, which includes IT Admins and Teachers in schools using Classroom. This will be a brand new team, working on a brand new product, meaning there are a lot of opportunities for this person to make real change!
Our team is spread between Asia and Europe, and our customer support stretches across the globe.
As a Technical Customer Support on the Goodnotes team, you will be responsible for accurately and timely responding to customer inquiries, help our Engineering and QA team triage issues and coordinate their resolution, as well as designing public messaging and writing support articles to communicate efficiently with user base and promote a self-service culture of support.
This is the role for you, if you’re excited to work on the things listed below:
The skills you will need to be successful in the above:
Even if you don’t meet all the criteria listed above, we would still love to hear from you! Goodnotes places a lot of value on learning and development and will support your growth if needed.
The interview process:
Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.
