Customer Support Specialist (Ecommerce)

You'll be joining a fantastic international support team of 17 people based in Paris, Algiers & Mexico and accompany mainly our clients based in the Asian-Oceanian time zone but not only. What you will be doing:

• Provide top-notch customer support to our diverse users by handling tickets & live chat
• Address and resolve customer inquiries, issues, and requests promptly and efficiently.
• Assist users in navigating our platform, explaining features, and resolving technical questions.
• Analytical Skills for identifying issues and recommending solutions (workaround)
• Collaborate with diverse technical teams to escalate and resolve issues while keeping the users updated.
• Ability to handle multiple customer inquiries simultaneously.
• Assist with user onboarding and verification processes.

• Fluent in English (any other language would be welcome)
• Perfect written and verbal communication skills
• Minimum 2 year’s experience as a successful customer support specialist
• Previous recent experience in a client-facing role, able and happy to go above and beyond to achieve client satisfaction.
• Strong problem-solving and analytical skills.
• Familiarity with working in a multicultural environment.
• Ability to multitask and work effectively under pressure and tight deadlines.
• Customer-centric & business-oriented mindset
• Team spirit, autonomous, able to adapt and learn
• Good use of IT tools, including Excel
• Knowledge of the e-commerce environment would be a plus.

Recruitment Process:

• Screening interview with Recruiter
• Assessment (Written test + Excel test)
• Interview with Team Lead
• Final round with Hiring Manager and HRB

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion