What you’ll do
This is your opportunity to join i-motor’s Customer Relationship Management Team for a 6 Month Fixed Term Contract as a Customer Support Consultant.
As part of this team, you will be responsible for being the first point of contact for all technical, website and support issues.
- Provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency, via phone, email or our online helpdesk.
- Offer advice and recommendations, from diagnosis through to resolution via our ticketing system.
- Collaborate and connect with established dealership accounts to maintain and retain business relationships.
- Assist in establishing and maintaining brand content including brand guidelines, special offers and vehicle data to ensure correct manufacture and dealership representation.
What we are looking for?
- Good computer literacy and data entry skills, plus an intermediate understanding of HTML5 & CSS3 and Adobe Photoshop.
- 2 + years of experience in a Customer facing role with demonstrated ability to develop relationships and maintain a disciplined and process oriented approach to daily tasks.
- A confident communicator able to understand technical issues and translate them to a non-technical audience.
- The ability to multitask, priorities workload and adapt quickly to change.
- Someone with a clear track record of meeting KPIs, capable of working independently, while driving self-accountability around the quality and speed of their work.
- Reliable and dependable person with outstanding written and verbal communication skills who would enjoy working within a team, to design and implement creative solutions to problems.
- Excellent time management skills and belief that details and accuracy matters.
If you are passionate about customer service, website maintenance and design, brand management and building relationships, then we want to hear from you.
A few other things we want to let you know about...
- i-Motor is an equal opportunity employer who prides themselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you’ll need some adjustments to be at your best, let us know how we can provide you with additional support.
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.
- Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.
- So come and join our team - because every role is a big role in our plans to go big.
