Customer Support Specialist, Chinese

Job Overview

The Customer Support Specialist will provide players with supports for WARGAMING.NET products. The ideal candidate will have excellent communication skills, a commitment to delivering exceptional customer service, and an interest in gaming. 

Reports to

Regional Customer Support Manager

What will you do?

• Respond to player inquiries promptly and professionally in Chinese Language 

• Troubleshoot and resolve technical/gaming issues related to gaming products and services

• Collaborate with cross-functional teams to escalate and resolve complex issues

• Document player interactions and resolutions accurately in the system

• Maintain a thorough understanding of our gaming products and stay updated on industry trends

• Maintain a positive, empathetic, and professional attitude toward players at all times

What are we looking for?

• Proactive problem-solving skills and a customer-centric mindset

• Excellent written and verbal communications skills in Chinese Language

• Prior experience in front line service or customer service industry

• Ability to stay calm when players are stressed or upset

• Ability to adapt to changing priorities and work well under pressure

• Willing to work on the weekends and in office

• High School Graduate, Associates Degree preferred

• Interested in joining the gaming industry

What additional skills will help you stand out?

• Advanced written and verbal communications skills in English

• Proficiency with Microsoft Office, or equivalent tools

• Excellent knowledge of Windows-based operating systems

• Passion for game, especially Wargaming products, is a plus

Work mode

Hybrid

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Singapore include:

• 14 days of annual leave (additional 1 day for every one year of service capped at 22 days, 1 day during Birthday month, 16 weeks of maternity leave, 2 weeks of paternity leave, childcare leave, 5 days of marriage leave, 5 days of compassionate leave, 5 days of examination leave)
• Career development and education opportunities within the company
• Premium medical insurance 
• Mental well-being program (iFeel)
• Benefit points for purchasing goods/services
• Employee discounts
• Personal Gaming Account 
• Massage room, Coffee, and snacks in the office
• Company events 
• Seniority Awards  
• Referral program - you can recommend the best talents to the Company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.