Job brief
We are seeking a detail-focused, service-driven, confident, and friendly Customer Support Specialist to join our team! The ideal candidate will have demonstrated experience in providing outstanding service and assistance to customers, be adept with de-escalating and resolving customer complaints, and be polite, professional, and approachable. The focus of the role is to assist customers with general queries, along with complaints.
Responsibilities
- Be the first point of contact for customers seeking assistance.
- Listen to customers, their needs, and complaints and develop effective solutions to resolve their problems.
- Speak with customers both on the phone, via email, and, if required, in person to resolve their issues.
- Escalate serious problems to the management team.
- Ensure customers are followed up with, either by phone or email.
- Work as part of a team to achieve customer service goals and objectives for the company.
- Work in line with company operating standards.
- Keep customers' information, along with their complaint or query information, up to date and log the progress on the internal system.
- Send out resolution emails to customers once their complaint or query has been resolved.
- Think outside of the box and develop new ideas or customer initiatives that could benefit the team as a whole.
- Be polite, kind, and courteous to customers at all times, even if they are being difficult.
Requirements
Requirements
- High School Diploma or above
- 2 years' experience in the customer service industry
- Detail-focused, with good computer skills
- Strong customer service skills
- Excellent communication skills, both written and verbal
- Polite and friendly nature
- Kind and helpful, able to work to company guidelines and policies
- Strong problem-solving skills
Benefits
Pay: $21.00 - $25.00
Benefits:
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Disability Insurance
