As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing LATAM market:
- Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services
- Resolve issues and questions customers have about TuneCore products and services
- Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
- Product account management
- Provide reporting on customer and product issues
- Work with a team on special projects as needed
- Report technical and communication issues in order to better service TuneCore artists
- Perform other duties as assigned by management
● Fluent in English and Spanish
● At least one year of experience working in an office and/or customer service
● Strong communications skills: written, verbal, and interpersonal
● Working knowledge of Mac and the Microsoft Office Suite
● Manage time effectively and prioritize workload
● Ability to work well independently, and as part of a team
● A basic understanding of the digital music industry is a plus
● Experience with Zendesk is a plus
