Welcome to OneTouch Direct! We're not just another call center; we're a family dedicated to providing exceptional service. As industry leaders since 1998, we work closely with Fortune 500 companies, ensuring we offer them, and our customers, the best experience possible!

As a Customer Support Representative in sunny Tampa, you'll be the friendly voice who assists first responders through AT&T FirstNet. Your role will be crucial in making sure our customers feel valued and heard while resolving their inquiries with a smile!

What you'll do:

• Answer inbound calls with enthusiasm and provide top-notch customer service.
• Solve customer issues and create a positive experience from start to finish.
• Assist customers with their inquiries and concerns, ensuring their satisfaction.
• Quickly find effective answers to customer questions.
• Know when to elevate issues, making sure every voice is taken into account.

Requirements

• Strong communication skills with a friendly tone.
• Professional and approachable phone etiquette.
• A heartfelt passion for helping customers and making their day better.
• Ability to handle pressure with grace and poise.
• 1-2 years of experience in retail or customer support is a great plus!
• Knowledge of Mobility and Data products is appreciated!

Benefits

• The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
• Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!

• GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups