Customer Support Representative (Contractor)

What you’ll do:

• Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions
• Provide accurate information to customers by using a variety of digital tools
• Share suggestions for customer experience improvements with your team and client
• Work to meet and exceed productivity and quality goals
• Represent Flight to our clients in a professional and friendly manner

Requirements

What we look for:

• Prior customer support experience
• Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test
• A high level of empathy and emotional intelligence
• Top-notch problem solving skills
• Adaptability and a growth-learning mindset
• Able and willing to work full-time on any shift
• Available to work Saturday or Sunday

Benefits

What we offer:

• A flexible, remote work environment
• Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
• Learning and development programs so you can keep growing your skills and career
• Early-stage startup with lots of opportunities for ownership and impact
• Paid time off