A Customer Support Officer works hand in hand with Account Managers in providing solutions on concerns raised by customers. The role requires regular interactions with customers to ensure product satisfaction and its ease of use.
- Effectively answer concerns raised via phone and/or email, providing product and service information, as needed. Act as first level escalation point for critical issues.
- Proactively do outbound calls to educate customers and helping them achieve an efficient talent sourcing process.
- Conduct regular touch base with customers to establish customer loyalty.
- Educate customers on system/platform via zoom webinar
- Review ads posted by customers, ensuring quality and making recommendations to promote maximum number of suitable applications.
- Candidate must possess at least a Bachelor’s/College Degree in any field.
- At least 1 year of working experience in a customer service role handling emails and calls. Experience in a customer-facing role is an advantage
- Excellent oral and written communication skills a must. Able to communicate to different levels of clients
- Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.
- Team player and adaptable to change/fast paced environment.
Benefits:
- Enjoy working from anywhere for 4 weeks as part of our benefits.
- Vacation Leaves and Sick Leaves are made available on Day 1
- Free HMO for three (3) qualified dependents
- Monthly internet allowance + one-time WFH Setup Allowance for New Hires to make sure you are duly equipped to work-from-home.
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
As a part of the application process for this role, we will transfer your Job application details to our Application Tracking System
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees
