- Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
- Responsible for responding to customers in an efficient and professional manner.
- Meets expectations regarding productivity as defined by the process or manager.
- Escalates necessary cases to the right level within the defined LOB (Line Of Business)
- Ensures compliance with all company and departmental policies, procedures, and guidelines.
- May be required to perform other tasks as requested, assigned, or directed.
- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
- Flexibility to work extended hours with minimal notice during high volumes.
- Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)
- Self-motivated with excellent communication skills with experience in US bases voice process.
- Innovative and self-starter
- Ability to work with minimum supervision.
- Demonstrated ability to work in a fast-paced environment.
- Ability to provide response for simple to complex queries and deliver customer delight.
All your information will be kept confidential according to EEO guidelines.
