End to end airline operation - Work Environment - 24*7
Must have Fluency in spoken MANDARIN & ENGLISH .
Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.
24/7 Shift Rotational :
- 3 shift – Morning, Afternoon, Midnight 8 hour per shift
- 5 days in a week from Monday to Sunday
Roles & Responsibilities :
- Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
- To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
- To be able to deal with customers and meet customer requirements
Requirements
Personal style enablers
- Should have a good standard of both Spoken and written English.
- Needs to be a team player with a positive attitude.
- Should be adaptable to change.
- Needs to display confidence and the ability to sell a given product.
- Extrovert with a customer service mind se
Benefits
1. KPI Incentive (monthly)
2. Transport Allowance is provided
3. 18 days of Annual Leave
4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)
5. Dental Coverage @ RM500 per year
6. Rewards & Recognition (Awards & Gifts)
