Customer Support Executive - Airlines Industry

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

• 3 shift – Morning, Afternoon, Midnight 8 hour per shift
• 5 days in a week from Monday to Sunday

Roles & Responsibilities :

• Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
• To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
• To be able to deal with customers and meet customer requirements

Requirements

Personal style enablers

• Should have a good standard of both Spoken and written English.
• Needs to be a team player with a positive attitude.
• Should be adaptable to change.
• Needs to display confidence and the ability to sell a given product.
• Extrovert with a customer service mind se

Benefits

1. KPI Incentive (monthly)

2. Transport Allowance is provided

3. 18 days of Annual Leave

4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

5. Dental Coverage @ RM500 per year

6. Rewards & Recognition (Awards & Gifts)