We are looking for an experienced Customer Support Coordinator to join our team based in Lidcombe on a permanent full-time basis working 38 hours a week in our Lidcombe office.
This role will see you take accountability for customer service administration, across the Sydney branch.
Your responsibilities will also include:
- Qualify information through internal channels, received through the ticketing system
- Support through regular communication, data entry, reporting, document.
- Preparation and general support aligned to the business growth and customer retention focus.
- Handle inbound/outbound contact in a professional manner to preserve customer
- Work with our Internal Stakeholders by advising of sales opportunities
- Provide support through preparing proposals as required by our Internal Stakeholders
- Preparing quotes for work orders
- Liaise with customers to confirm site movements and site requirements
- Promptly process all leads as soon as documentation is received, maintaining invoice schedules in line with customer accounts
- Prepare Customer Information Schedules and other reporting
Requirements
- Previous experience in customer service and administration would be desirable
- Good knowledge and skills in Microsoft Office Suite Products, Excel and PowerPoint essential
- Excellent organisation and time management skills
- Excellent communication and relationship building skills, both verbal and written
- Ability to deal with issues promptly and equitably
- Ability to work in a team and autonomously
- Ability to multi-task in a fast-paced environment.
About Rentokil Initial
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers. If you have the skills and experience to make an impact in this role, send your resume today by clicking the Apply button now!
