Who We Are
For almost a decade, Arrive Logistics has delivered incredible service throughout the U.S., with a commitment to servicing our customers and exceeding expectations. With more shippers moving freight between Mexico, the U.S., and Canada, we’ve expanded our service offering to include cross-border service. Cross-border shipping logistics has a lot of complexities, multiple parties, multiple languages, and a border separating the pickup and delivery. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!
Who We Want
As a Customer Support Clerk, you will be supporting the accounting team to ensure our Accounts Payable functions run smoothly. The Accounting Clerk provides administrative and clerical support services. They review and resolve emails from carriers, factoring companies, and will assist with resolving exceptions. The Accounting Clerk works closely with our customer, carrier, and accounting teams.
What You’ll Do
- Provide great customer service as you answer inbound inquiries from carriers.
- Assist in resolving carrier bill exceptions.
- Collaborate with multiple departments to provide timely resolution on inquiries.
- Track and monitor outstanding assigned issues.
- Execute administrative tasks, including document retrieval.
- Navigate multiple programs to validate payments details and documents.
- Efficiently escalate higher level issues to the correct Specialists.
- Represent the Arrive brand through transparent & professional communication with carriers via phone and email - Respond to all non-factoring company emails within 3 hours, provide carrier with accurate payment information if available, research unprocessed loads and collaborate with assigned Specialist to provide timely resolution on inquiries, 90%+ TalkDesk Service Level for ALL incoming calls to the AP ring group
- Review carrier account within TriumphPay to assure they are registered - if unregistered, collect updated accounting email contact and email the TPay invite
- Upload documents and enter information into customer specific portals.
- Assist with the daily load audit.
- Assist with clean up and maintenance of Triumph Pay Audit queues - 20 approvals per hour when working through the new queue with increased productivity over time.
- Follow provided SOP’s to ensure customer specific paperwork requirements are me
Qualifications
- English fluency (B2 High - C1)
- Previous accounts payable experience preferred.
- 1 year of experience in a service-oriented role preferred.
- Proven ability to multi-task effectively in a fast-paced environment.
- Ability to remain calm and professional in tense situations.
- Self-starter with the ability to work independently and as a team.
- Able to problem-solve independently or collaboratively, depending on the situation.
- Strong verbal and written communication skills.
- Intermediate knowledge of Microsoft Excel and GMail.
- Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
The Perks of Working With Us
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
Your Arrive Experience
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.
Notice:
To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact
[email protected] for verification.
