About GeoComply
We’re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.
Achieving significant business and revenue growth over the past three years and dubbed a tech “Unicorn,” GeoComply has been trusted by leading global brands and regulators for over ten years. Our compliance-grade geolocation technology solutions are installed on over 400 million devices and analyze over 12 billion transactions a year.
At the heart of it all is the people, united by a deep commitment to problem-solving and revolutionizing how people and businesses use the internet to instill confidence in every online interaction. With teams across five countries, three continents, and a global customer base, we have no plans to slow down.
Are you a technically skilled communicator who enjoys delivering easy-to-understand client solutions? Do you want to be part of a high-performing and customer-centric team that consistently delivers a best-in-class Customer Experience to some of the biggest brands in the world? If yes, the Customer Support role is the role for you!
GeoComply’s Customer Support team focuses on helping our clients navigate fraud protection and compliance. We strive to instill confidence in every online interaction.
As the Customer Support Associate, you will be the primary point of contact for most of our clients, helping them to make the best use of our products and services.
Key Responsibilities
- Assist our business and end-user customers with their technical requests, investigations, and questions through our ticketing and communication systems.
- Monitor client alerts and communicate any valid issues immediately to our affected clients and internal teams.
- Communicate and coordinate with internal teams to manage client training and escalations.
- Develop and maintain an understanding of the company’s products, technologies, and processes.
- Any other duties and responsibilities as may be assigned to you by the company consistent with your position
Who You Are
- You have 1+ years of experience in customer support through email, live chat, and social media.
- You are a solutions-focused problem solver who always sees a path forward to success.
- You have strong written and spoken English communication abilities and demonstrate the capacity to establish relationships with all your colleagues.
- You are organized and have fantastic attention to detail, aiming higher and higher each day.
- You go with the flow, and you are adaptable. You are flexible, working on rotating shifts, including evenings, weekends, and holidays, and collaborating across multiple time zones.
- You always act with integrity and operate with strong moral principles.
- You can work in a fast-paced environment to support a rapidly growing technology company with multiple moving parts.
Bonus Points
- You’re experienced with supporting B2B customers.
- You have experience working with ticketing systems and internal communication platforms.
- You have a passion for Information technology and innovation.
- You have experience in regulated gaming, FinTech market, or security markets.
- You are proficient in communicating in Spanish, Portuguese, or French.
Why GeoComply?
Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.
To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.
Here’s why we think you’d love working with us.
We’re working towards something big
We’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.
Our values aren’t just a buzzword
Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here.
Diversity, equity, and inclusion are at the core of who we are
In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.
Learning is at the heart of our employee experience
At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.
We believe in being a force for good
We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups. Learn more, here.
We care about our team
Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program.
We value in-person collaboration
The benefits we have seen from teams being together have been tremendous in how we are able to collaborate and swiftly inform each other on what is happening across the company. By introducing an 80% attendance rate, we have seen the value in achieving more together as a company as we continue to foster collaboration across team members and departments.
Apply Now!
Interested in joining our team? Send us your resume and a cover letter. We can’t wait to meet you!
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At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don’t hesitate to let us know so we can do our best to prioritize your needs.
We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position.
