At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
As a Customer Support Associate you are obsessed with customer success: You are committed to a customer first approach and enjoy working with and advocating for customers. In this role you know the ins and outs of our and the customer’s business. This will allow you to consult customers and answer questions related to Flexport services and the full shipment lifecycle from factory floor to customer door. You will answer questions via phone, email, chat, and social media enabling customers to make effective use of our platform. You will provide expert support to customers including but not limited to: 1) onboarding/booking; (2) specialized support, including being able to talk to a human; (3) business support such as educating customers on how to optimize their business as well as assisting in converting leads, and optimizing businesses through upsell of value added services and fulfillment.
This role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, evenings and may be asked to render overtime based on business needs.
#LI-hybrid
Don’t be! Our mission is to make global commerce so easy there will be more of it. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.
We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.