Customer Support and Performance Coordinator

Interested in working in an innovative, collaborative environment with motivated, social people? At Arc Aspicio, you can join a leading consulting firm that specializes in human capital, management, and strategy professional services to deliver compelling solutions. Consultants join our practice focused on mission-critical projects, and quickly learn to contribute to and grow our company across multiple projects. We invest in hiring, mentoring, and training smart, diverse, and self-driven professionals interested in all aspects of the company and our homeland security and government clients. We are looking for people who are willing to share ideas and work as part of an inclusive, innovative team.

Customer Support and Performance Coordinators are Arc Aspicio junior associates who support mission-critical projects and stakeholders in juvenile justice. They have a bachelor's degree and at least 1 year of full-time professional work experience, preferably in performance measurement-related support, research, and/or problem-solving in a fast-paced environment. They work in a fun, customer service-oriented team on challenging projects and have the ability to learn quickly and collaborate. 

Hybrid Work Environment: Arc Aspicio is currently operating in a hybrid work environment with employees at client sites, the Arc Aspicio DC office, and, as approved, remotely. Candidates must live in the Washington, DC area on their start date.

Responsibilities:   

• Serve as primary point of contact for all performance measurement related support
• Provide exceptional customer service and performance related support
• Problem-solve, performance basic research, and escalate issues when needed
• Join our consulting practice to support projects and company growth initiatives, managing multiple workstreams at one time
• Collaborate with our clients to solve tough problems, delivering outstanding client service and achieving mission results
• Apply excellent consulting, research, business analysis, and communications skills to quickly identify problems, analyze challenges, and recommend solutions to our team and our clients
• Develop consulting skills and help grow the company outside of your project by participating in new business and strategic initiatives
• Contribute to our company culture, which promotes client-focused teamwork, learning, and helping others to grow and develop 

Required Qualifications:  

• 1 year of relevant experience in help desk support services
• Direct experience with client and stakeholder engagement (including senior-level leaders) and delivering work products for clients in a complex stakeholder environment
• Ability to collaborate and work effectively remotely and in-person
• Technologically savvy, especially with Microsoft products and use of collaboration tools (SharePoint preferred)
• Desire to join a consulting firm and learn business concepts; loves to collaborate and reach out to get involved in company events, offerings, and special projects
• Clearance: US Citizenship only (no dual citizenship) / ability to obtain a security clearance
• Education: Bachelor’s degree
• Critical Skills: Strong work ethic, outstanding written and oral communication, collaboration excellent problem-solving skills, resilience, flexibility, learning-oriented, 

Applying to the Company: Our Recruiting Team carefully reviews each application before determining which candidates proceed to the next phase. Our competitive recruiting process favors candidates who include a short cover letter that highlights your interest in the company and role, relevant experience, and potential.  

Total Rewards: Salary is just one element of our Total Rewards which includes compensation, benefits, bonuses, professional development, and other career opportunities. The projected salary range for this position is $58,0000 to $72,000. This range takes into account the wide variety of factors that are considered in making compensation decisions, including but not limited to: skill sets and expertise, experience, education, training, certifications, contract and client requirements (if applicable), and other business and organizational needs. At Arc Aspicio, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

About Arc Aspicio: We create and deliver integrated, innovative solutions to enhance our nation’s future. A consulting and solutions company, Arc Aspicio brings bold ideas to live solves problems by applying our integrated capabilities in strategy, design, data, human capital, behavioral science, and technology. Our vision is to be the hub of creativity where people take action to change the world. Employees collaborate with clients using human-centered processes. Our teams use Arc Aspicio’s Strategy Innovation Lab methods, tools, and templates to accelerate results for our clients. We seek team members that:  

• Want to learn the business of consulting and excel as professionals and leaders
• Build a strong network of professional relationships with their teams and clients
• Learn quickly, ask for help, and look for ways to go beyond a task and achieve results
• Want to learn and share knowledge and express gratitude teammates who become more than just co-workers
• Seek leadership opportunities at all levels and build new skills to apply to diverse projects

Commitment to Diversity, Equity, Inclusion, and Innovation: Arc Aspicio is committed to creating a diverse, inclusive, and safe workplace and we are proud to be an equal opportunity employer. As a growing firm, we welcome applications from candidates with diverse backgrounds and strong potential and growth. Diverse, inclusive teams can accelerate results for the client and company and stimulate innovation in all we do. Employment is based on qualifications, merit, and business need. Equal Opportunity Employer/M/F/D/V