TokenWin is actively seeking a highly motivated and detail-oriented Customer Support Agent (Russian Language) to join our dynamic team. As a pivotal contributor to ensuring unparalleled customer satisfaction, you will play a crucial role in addressing inquiries, resolving issues, and providing timely and accurate information. This position offers a unique opportunity to engage with our diverse customer base and contribute to fostering a positive customer experience. If you excel in a fast-paced environment and possess excellent communication skills, we invite you to join our Customer Support team. Responsibilities:

Manage a high volume of incoming customer support requests via various channels, including mail, chat, and ticketing systems

Identify, prioritize, and escalate customer issues related to the betting industry to relevant departments or senior team members

Proactively follow up with customers to ensure the complete resolution of inquiries, maintaining a high level of customer satisfaction by providing accurate, valid, and comprehensive information

Evaluate and analyze customer requests, handling needs, and complaints specific to the betting industry

Provide appropriate solutions and alternatives within specified time limits, ensuring timely resolution

Keep meticulous records of customer interactions, process customer accounts, and maintain organized documentation

Follow standard processes, procedures, and regulations tailored to the betting industry

Stay current with betting industry products, services, changes, and updates to deliver exceptional service and accurate information to customers

What will you need to have:

Good English and Russian communication skills

1.5 year+ of solid Customer Support experience in Online Betting platform

Knowledgeable in Online betting rules specifically in Sports book & Table Games

Demonstrate flexibility and adaptability in work approach

Excellent problem-solving skills and attention to details

Able to work on shifting schedule

Why Join TokenWin:


Play a key role in a pioneering team in the crypto casino industry

Work in a dynamic, tech-oriented office environment in Yerevan

Utilize advanced smart tools to maximize productivity and efficiency

Competitive compensation package with opportunities for career growth and development in a growing sector