Customer Support Agent (Russian Language)

Yerevan , Armenia
Full-Time
TokenWin is actively seeking a highly motivated and detail-oriented Customer Support Agent (Russian Language) to join our dynamic team. As a pivotal contributor to ensuring unparalleled customer satisfaction, you will play a crucial role in addressing inquiries, resolving issues, and providing timely and accurate information. This position offers a unique opportunity to engage with our diverse customer base and contribute to fostering a positive customer experience. If you excel in a fast-paced environment and possess excellent communication skills, we invite you to join our Customer Support team. Responsibilities:
  • Manage a high volume of incoming customer support requests via various channels, including mail, chat, and ticketing systems
  • Identify, prioritize, and escalate customer issues related to the betting industry to relevant departments or senior team members
  • Proactively follow up with customers to ensure the complete resolution of inquiries, maintaining a high level of customer satisfaction by providing accurate, valid, and comprehensive information
  • Evaluate and analyze customer requests, handling needs, and complaints specific to the betting industry
  • Provide appropriate solutions and alternatives within specified time limits, ensuring timely resolution
  • Keep meticulous records of customer interactions, process customer accounts, and maintain organized documentation
  • Follow standard processes, procedures, and regulations tailored to the betting industry
  • Stay current with betting industry products, services, changes, and updates to deliver exceptional service and accurate information to customers
  • What will you need to have:
  • Good English and Russian communication skills
  • 1.5 year+ of solid Customer Support experience in Online Betting platform
  • Knowledgeable in Online betting rules specifically in Sports book & Table Games
  • Demonstrate flexibility and adaptability in work approach
  • Excellent problem-solving skills and attention to details
  • Able to work on shifting schedule
  • Why Join TokenWin:

  • Play a key role in a pioneering team in the crypto casino industry
  • Work in a dynamic, tech-oriented office environment in Yerevan
  • Utilize advanced smart tools to maximize productivity and efficiency
  • Competitive compensation package with opportunities for career growth and development in a growing sector
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